Well...here it is: the response from Storyland Amusement Park. This is the type of reply that I really sort of hate.
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Hi
Unfortunately, we cannot guarantee peanut free foods at the park. While most of our packaging may read that it does not contain peanuts, we like to tell customers that we can't promise a peanut free zone based on our distribution line.
However, we welcome picnic lunches! Your hand stamp allows you to keep your coolers and bags in your vehicle, and you can retrive them at any time.
I hope this helps and we hope to see you this summer.
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No...actually that doesn't help. What does 'distribution line' mean? And I didn't ask that they guarantee a peanut-free zone but if one specific restaurant within the park would be considered safe. I get that restaurants like to cover thier ass, but once in a while it would be really nice if they would just answer questions concisely. In my opinion, that's a disappointing answer.
If the Middle of the Hill Grill offers five items, and none of them come in packaging that suggests any peanut or nut contamination, then there shouldn't be a problem. If one of them does (like say for instance, a burger) then say so. As in "one of the items we serve at this location has nuts or may contain them, so we can't guarantee...etc" Calling out a 'distribution line' means absolutely nothing to me.
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Hi there. Me again :) Do you have any restaurants you can recommend in Niagara Falls? Or Ottawa? Thanks!
ReplyDeleteHmmm...we haven'g been to Niagara Falls in a while. There is a Keg there, which has a good allergy awareness program in place. We've tried it before with DJ with absolutely no problems. Ottawa, I've got nothing! I would definitely be interested in hearing back if you find anywhere good. We travel to Ottawa often - just haven't recenlty - so there's definitely a need for us to suss out some safe places.
ReplyDeleteStoryland's response is entirely adequate. I don't understand why you would want to buy pre-packaged items at Middle of the Hill Grill when its purpose is to supply grilled products such as sausages cooked on site which would not contain nut products in any event. Otherwise as the response suggests, bring your own products to eat in the great outdoors. Frankly I am allergic to whingers like you!thesie as save in the mind of a
ReplyDeleteHi there Crystal and all of the readers of Crystal's blog!
ReplyDeleteI was the one who actually responded to this email. Just as quick clarification the "distribution line" means people who handle the products which may include staff, or the surfaces that come in contact with food.
Although packaging does in some instances state that there are no nuts in some of the products, we do not like to put our stamp of approval on any of our products to ensure the safety of our customers.
As I am sure you understand, we always have the customer’s best interests at heart here at Storyland, and we would love for you to visit in the future.
Hope that clears things up!
If any of you have any other questions you can email storyland at info@storyland.ca
Thanks for the response Storyland. We will definitely come for a visit.
ReplyDelete